Support for shared mailboxes
Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see http://stackoverflow.com/questions/35059067/make-outlook-add-ins-working-with-office-365-shared-mailboxes/35065215
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps
Benoit Patra
shared this idea
Benoit, thanks for your feedback! This is an interesting idea and we’ve added it to our backlog.
Thanks!
Office Extensibility Team
16 comments
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rlee
commented
Please fix this ASAP. We use a number of delegated mailboxes it would be much easier to use if we could use add-ins, particularly one to add in templates.
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Mahendar
commented
Very important and useful ask! This would immensely help in extending access to delegates.
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Gaurav Rihan
commented
Very important and useful ask! This would immensely help in extending access to delegates.
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Venki
commented
This is urgently needed!
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Sunil Jayaprakash
commented
This blocks deployment of features related to Delegate Scheduling. Please add this.
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Tedd Fox
commented
OMG why would this NOT be already there?!?!
This is like the paramount enterprise use case. -
Anonymous
commented
Please fill this gap. Happy admin = happy executive.
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Anonymous
commented
This feature is something that is very crucial for executives with multiple PA's as well as department groups to collaborate and work more efficiently.
Please add this feature, it is needed.
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Sean Simmons
commented
Delegate Scheduling is a crucial workflow in all enterprises, please add this feature.
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Anonymous
commented
In a world where many people support a few mailboxes, this is a key feature that is needed
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Craig W
commented
Please add this feature
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George P.
commented
Same problem here. Looking forward to know when this is going to be fixed.
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Vivian Crowell
commented
Absolutely. We have shared mailboxes for entire divisions/departments and not being able to archive the emails into our case management system is extremely disruptive. We end up having to forward a copy to our personal email addresses, basically destroying half the purpose of the shared mailbox.
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Brent Goedert
commented
Along the same lines... If a user shares their mail file with another user, the Add-in assigned to that user's account, should come through as well.
Our Sales users operate in small groups, and share their mail with everyone in the group.
Here is the scenario:
User-A and User-B have given each other Full Access to each other's mailboxes.
User-A and User-B have been assigned the same Outlook Add-in.
When User-A is out of the office, User-B needs to use this Outlook Add-in to process emails in both mail files.
This is not currently possible.
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Joon du Randt
commented
Definitely necessary for our org.
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Brian
commented
I would like to add my support to this idea. Our company staff have 2 email addresses each. The primary is the directly attached to the user log in and all add ins work with this email address / account. However when the staff member opens their other email address as a shared mailbox none of the add ins are available. So at the moment we have templates on the primary email address but not on the shared mailbox.
Having the add ins work on shared mailboxes and folders would be of great use to us.
Thank you