Support for shared mailboxes
Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see http://stackoverflow.com/questions/35059067/make-outlook-add-ins-working-with-office-365-shared-mailboxes/35065215
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps
Benoit Patra
shared this idea
Thanks for your feedback, the feature is currently in preview. Documentation can be viewed here: https://docs.microsoft.com/en-us/office/dev/add-ins/reference/manifest/supportssharedfolders
We are actively working on making it generally available and will update the status as soon as it is done.
77 comments
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Derek_M
commented
This is definitely a must for add-ins like Phish Alert or Junk Email Reporting.
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Chris Corcoran
commented
Our company has an App (CloudExtend Outlook for NetSuite) and our customers are asking about this daily.
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RAsta
commented
Did anyone manage to read the current email in a shared mailbox (JS: office.context.mailbox.item) with the SupportsSharedFolders set to true or is it still not possible?
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Anonymous
commented
If you're having issues implementing the preview version, please see:
https://stackoverflow.com/questions/55471281/publishing-outlook-add-in-which-uses-outlook-preview-element-supportssharedfol/55480151#55480151 -
RAsta
commented
The feature is already in preview:
https://docs.microsoft.com/en-us/office/dev/add-ins/reference/manifest/supportssharedfolders
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Anonymous
commented
This issue is crippling add-ins that help with team-based workflows that use a shared mailbox. How am I supposed to use a shared mailibox for client's requests with one of the workflow-oriented add-ons? Come one, please!!
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RAsta
commented
Definitely a must since add-ins are extremely useful to solve enterprise problems like workload etc. But without being able for shared mailboxes this isn't useful for most cases.
An update would be very much appreciated. -
Anonymous
commented
The ability for an outlook add-in to work with shared mailboxes would be something we would use all the time as we rely upon shared mailboxes and apps a great deal, but there are problems using them both together.
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Hersh Leifer
commented
This is vital in order for the shared boxes to be usable. As of now it is half baked.
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Anonymous
commented
Outlook add-ins are working for shared mailboxes in Outlook 2016 for Mac.
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Sarah
commented
Please implement support for shared mailboxes. Lack of this feature is crippling Salesforce's Outlook add-in.
https://success.salesforce.com/ideaView?id=0873A000000E3o4QAC -
SimonM
commented
Hi Office Extensibility Team,
Please provide an update on when this will be reviewed and possibly implemented.
To some of the earlier comments, what's the point of user voice if the #1 request is ignored for years with no update?
Regards,
Simon. -
Anonymous
commented
Sounds good to me
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Ruud
commented
When will this be implemented?
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Anonymous
commented
I can see that this is request is now in its third year. Such a shame its has not been resolved yet. I would be interested to understand how we can work around this issue if there is no fix, without resorting to a third-party solution or re-engineering our business processes.
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Anonymous
commented
Most of our SPAM appears on old Shared Mailboxes - so yes we need this
Please escalate
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Anonymous
commented
Apart from shared mbx, our Office365 clients are often require add secondary mailbox mainly by setup delegation, sometimes added manually, if add-in works for those mbx that will be great help.
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Tiffany
commented
Just want to chime in here to say that this capability is absolutely essential to our job. Please update.
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Anonymous
commented
@Office-Developer-Team - could you please update this item with a status update or a roadmap item number. I have many clients and over 10,000 users waiting for an update on this backlog item. This backlog item has not been updated since Oct 2016 .... please help
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Anonymous
commented
Hi Microsoft, We need this feature of using the Outlook Web Add-ins in shared mailboxes as our users are mostly using the emails in the shared mail box.