Support for shared mailboxes
Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see http://stackoverflow.com/questions/35059067/make-outlook-add-ins-working-with-office-365-shared-mailboxes/35065215
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps
Thanks for your feedback, the feature is currently in preview. Documentation can be viewed here: https://docs.microsoft.com/en-us/office/dev/add-ins/reference/manifest/supportssharedfolders
We are actively working on making it generally available and will update the status as soon as it is done.
Brent Goedert commented
The worst part about this "feature", is that it wasn't identified in any of the documentation we read (2 years ago). We spent thousands of dollars building our web based add-in, only to find out during testing that it wouldn't work on shared mailboxes, so then we had to build a new interface using VSTO to complete the project.
Microsoft, just admit it... You don't know how to fix this issue... do you?
Why is this the top voted uservoice but still stays in the backlog and is not getting any updates from the microsoft team? For crm solutions a most have.
Our company built an add-in for saving time for our busy lawyers ... the lack of support for shared mailbox is really hurting our efficiency savings. Been in the backlog for 2 years?
Ken Lin commented
We need this as users are reading emails in share folder a lot
This is a much-needed feature. I hope we see this added soon.
we actually developed an add-in to get rid of the content of shared mailbox ... then realized the add-in does not work on shared mailbox :-(
please pleaes please add this, shared mailbox DO NOT work with large amount of email, this was our only workaround!
We would use this feature all the time. Please add it
David Hinselwood commented
A large number of teams in our organization use shared mailboxes - not having this feature is a serious impediment to any future worflow efficiency programmes we undertake.
Rick Goud commented
@Microsoft team. I think many people would appreciate if you would give a reaction on this thread. As you see many people are waiting for this for over two years. It beats the purpose of this UserVoice if the voice of the user is ignored and/or not treated with respect. At least that is my opinion.....
I agree, we have several shared mailboxes in our organization the we utilize to create cases/tasks. This feature worked fine with the manually installed plugin but does not work with the add-in created in O365 Admin Portal. Looking forward to hear that this has been fixed.
Richard Pendlebury commented
This is a much-needed feature. I hope we see some progress soon.
Any updates on an ETA for this feature request?
Its almost two years, since the Office Extensibility Team responded with "in Backlog".
Carrie Warolin commented
Our Web Department shares several mailboxes. The add-ins are very much needed in our organization.
Joe McGee commented
Add us to the list, we make use of shared outlook accounts and could use this add-in.
Michael Terodde commented
We also need this urgently. Would be great, if you could prioritize this feature.
Yes please. This is a must in call centre/help desk environment.
This feature is a most for large enterprises which uses Shared Mailboxes for all customer oriented communication.
Jeremy Brewer commented
Having the report message add in work in group boxes and shared mailboxes is important, not just in the individual mailboxes. Hoping you can enhance the tool to include this functionality.
Frank Rodriguez Mukai commented
Yes, need this!! Would be great