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Support for shared mailboxes

Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps

1,028 votes
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    Benoit Patra shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Jeremy Brewer commented  ·   ·  Flag as inappropriate

        Having the report message add in work in group boxes and shared mailboxes is important, not just in the individual mailboxes. Hoping you can enhance the tool to include this functionality.

      • Filip S. Adamsen commented  ·   ·  Flag as inappropriate

        This is a huge issue for us as well. To work around this issue we have had to build and maintain VSTO COM Add-in versions for all our Outlook add-ins. This complicates rollout at almost all of our enterprise customers!

      • Tobias Houweling commented  ·   ·  Flag as inappropriate

        If this feature could be added, lots of our issues would be resolved - this would boost the Outlook satisfaction level of our users drastically (especially assistants).

        Any update on this?

      • Peter CHEUNG commented  ·   ·  Flag as inappropriate

        Hello there. How's this now? BTW, it is very strange that the add-in can be opened in shared mailbox on Win 10 Outlook desktop client, but not on Win 7

      • Roel commented  ·   ·  Flag as inappropriate

        Is there any update on this request, of is there a workaround to use this in FAT clients?

      • Breyten Ellis commented  ·   ·  Flag as inappropriate

        How is this not already a thing? Oh wait, because people should be using Teams, right? Teams, that cant handle the basics of mass workflow and reporting.

      • Max commented  ·   ·  Flag as inappropriate

        Please add as soon as possible! If you use a shared mailbox in a team you can either open it as a shared folder in your mailbox (BUT THEN THE CATEGORIES DO NOT SHARE) or you can open it as a second mailbox (BUT THEN THE ADD-INS DO NOT WORK). This is kind of sad when you need to use both.

      • Erlend commented  ·   ·  Flag as inappropriate

        Please add this feature, the use case is really important for our add-in. Our customers use several shared inboxes and public folders for entire departments or functions, and this is exactly where we need our add-in to be available.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Agreed, please fix this ASAP
        Many wonderful add-ins but quite useless if they don't work in shared mailboxes :-/

      • Urfan Durrani commented  ·   ·  Flag as inappropriate

        We need a specific add-in (salesforce Inbox) to work on shared mailboxes (e.g. sales@ and support@)
        It is hampering our adoption. Is it true that this works on outlook for MAC and not windows?

        Please fix this

      • Sara commented  ·   ·  Flag as inappropriate

        Can't believe this. I have just spent days learning all about an an add-in and a new application. Now I find I can't use it across multiple email accounts within Outlook so will need to find another email client

      • Serdar commented  ·   ·  Flag as inappropriate

        if one user reads the message the others should still see the email as unread!!! there is no option like this.!

      • Garry Brady commented  ·   ·  Flag as inappropriate

        This works fine on the Mac version of Outlook but unbelievably not on the Windows version. We really need this to support our cross platform team.

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