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Support for shared mailboxes

Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps

1,252 votes
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Benoit Patra shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Filip Krane Adamsen commented  ·   ·  Flag as inappropriate

    This is a huge issue for us as well. To work around this issue we have had to build and maintain VSTO COM Add-in versions for all our Outlook add-ins. This complicates rollout at almost all of our enterprise customers!

  • Tobias Houweling commented  ·   ·  Flag as inappropriate

    If this feature could be added, lots of our issues would be resolved - this would boost the Outlook satisfaction level of our users drastically (especially assistants).

    Any update on this?

  • Peter CHEUNG commented  ·   ·  Flag as inappropriate

    Hello there. How's this now? BTW, it is very strange that the add-in can be opened in shared mailbox on Win 10 Outlook desktop client, but not on Win 7

  • Roel commented  ·   ·  Flag as inappropriate

    Is there any update on this request, of is there a workaround to use this in FAT clients?

  • Breyten Ellis commented  ·   ·  Flag as inappropriate

    How is this not already a thing? Oh wait, because people should be using Teams, right? Teams, that cant handle the basics of mass workflow and reporting.

  • Max commented  ·   ·  Flag as inappropriate

    Please add as soon as possible! If you use a shared mailbox in a team you can either open it as a shared folder in your mailbox (BUT THEN THE CATEGORIES DO NOT SHARE) or you can open it as a second mailbox (BUT THEN THE ADD-INS DO NOT WORK). This is kind of sad when you need to use both.

  • Erlend commented  ·   ·  Flag as inappropriate

    Please add this feature, the use case is really important for our add-in. Our customers use several shared inboxes and public folders for entire departments or functions, and this is exactly where we need our add-in to be available.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed, please fix this ASAP
    Many wonderful add-ins but quite useless if they don't work in shared mailboxes :-/

  • Urfan Durrani commented  ·   ·  Flag as inappropriate

    We need a specific add-in (salesforce Inbox) to work on shared mailboxes (e.g. sales@ and support@)
    It is hampering our adoption. Is it true that this works on outlook for MAC and not windows?

    Please fix this

  • Sara commented  ·   ·  Flag as inappropriate

    Can't believe this. I have just spent days learning all about an an add-in and a new application. Now I find I can't use it across multiple email accounts within Outlook so will need to find another email client

  • Serdar commented  ·   ·  Flag as inappropriate

    if one user reads the message the others should still see the email as unread!!! there is no option like this.!

  • Garry Brady commented  ·   ·  Flag as inappropriate

    This works fine on the Mac version of Outlook but unbelievably not on the Windows version. We really need this to support our cross platform team.

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