Support for shared mailboxes
Office 365 shared mailboxes are very useful. Unfortunately, they do not load outlook web add-ins right now: see http://stackoverflow.com/questions/35059067/make-outlook-add-ins-working-with-office-365-shared-mailboxes/35065215
This would be terrific to have add-ins for such mailboxes especially for all CRMs related apps
Thanks for your feedback, the feature is currently in preview. Documentation can be viewed here: https://docs.microsoft.com/en-us/office/dev/add-ins/reference/manifest/supportssharedfolders
We are actively working on making it generally available and will update the status as soon as it is done.
George P. commented
Same problem here. Looking forward to know when this is going to be fixed.
Vivian Crowell commented
Absolutely. We have shared mailboxes for entire divisions/departments and not being able to archive the emails into our case management system is extremely disruptive. We end up having to forward a copy to our personal email addresses, basically destroying half the purpose of the shared mailbox.
Brent Goedert commented
Along the same lines... If a user shares their mail file with another user, the Add-in assigned to that user's account, should come through as well.
Our Sales users operate in small groups, and share their mail with everyone in the group.
Here is the scenario:
User-A and User-B have given each other Full Access to each other's mailboxes.
User-A and User-B have been assigned the same Outlook Add-in.
When User-A is out of the office, User-B needs to use this Outlook Add-in to process emails in both mail files.
This is not currently possible.
Joon du Randt commented
Definitely necessary for our org.
I would like to add my support to this idea. Our company staff have 2 email addresses each. The primary is the directly attached to the user log in and all add ins work with this email address / account. However when the staff member opens their other email address as a shared mailbox none of the add ins are available. So at the moment we have templates on the primary email address but not on the shared mailbox.
Having the add ins work on shared mailboxes and folders would be of great use to us.